Terms of Service

1. Agreement

These terms apply to your use of this website and the Four Frame Marketing Solutions client portal, operated by Directional Health, LLC, doing business as Four Frame Marketing. If you have signed a separate service agreement with us, that agreement controls wherever it differs from these terms.

2. Our services

We provide local SEO, review management, content, email, phone assistant, and related marketing services. Marketing results depend on many factors outside our control, including search engine behavior and your own market. We do not guarantee specific rankings, traffic, enrollment, or revenue outcomes.

3. Fees and billing

Core monthly service is $699 per month, billed in advance. Add-on work is quoted before it begins. Phone assistant service is $149 one-time to set up, then $0.50 / minute of talk time, billed monthly in arrears. Payments are processed by Stripe. Invoices are due on receipt unless stated otherwise, and accounts more than 15 days past due may be paused.

4. Cancellation

Monthly service is month-to-month and either side may cancel with 30 days' written notice. Fees already paid for the current period are not refundable, and one-time project work already completed remains payable.

5. Your responsibilities

You agree to give us timely access, approvals, and accurate information, and to hold the rights to any logos, photos, text, or testimonials you supply. You are responsible for the accuracy of claims about your own organization.

6. Ownership of work

Once a project is paid in full, the deliverables we create specifically for you are yours. We keep ownership of our own templates, processes, and tools, and we may reference the work in our portfolio unless you ask us not to.

7. Third-party platforms

Our work relies on services such as Google, review platforms, email providers, and social networks. Their rules and availability can change, and we are not responsible for their outages, policy changes, or account decisions.

8. Reviews and compliance

We follow platform rules for review collection. We do not offer text-message review requests to schools, and for schools we provide monitoring and response support rather than requesting reviews on their behalf.

9. Confidentiality

Each side agrees to keep the other's non-public business information confidential and to use it only to carry out the services.

10. Limitation of liability

To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim, and neither side is liable for indirect or consequential damages.

11. Governing law

These terms are governed by the laws of the State of Georgia, United States.

12. SMS messaging

If you separately opt in, Four Frame Marketing may send texts about your inquiry, appointments, and client service updates. Message frequency varies. Message and data rates may apply. Consent is optional and is not a condition of purchase; providing a phone number or accepting these terms alone is not SMS consent. We do not send cold text outreach.

Reply STOP to stop messages or HELP for assistance. You can also reach us at mary@fourframemarketing.com. A confirmation of your opt-out may be sent; no further program messages will be sent unless you opt in again. Carriers are not liable for delayed or undelivered messages. Text delivery depends on carrier availability. See our Privacy Policy for how we protect mobile information. Each client business needs its own registration and recipient consent before using Cloverboard to message its customers.

13. Contact

Questions about these terms? Email mary@fourframemarketing.com. See also our Privacy Policy.