Privacy Policy

Who we are

Four Frame Marketing Solutions is operated by Directional Health, LLC, doing business as Four Frame Marketing, a marketing agency based in Georgia, United States. You can reach us at mary@fourframemarketing.com or 470-691-2508.

Information we collect

• Information you give us: your name, email address, phone number, organization, and website when you request a guide, fill out a form, book a call, or become a client.
• Client account information: contracts, signatures, billing records, and project materials stored in your client portal.
• Payment information: processed by Stripe. We never see or store your full card number.
• Usage information: basic, standard web log data such as pages viewed and referring links.
• Call information: if you use our phone or AI phone assistant services, call details and, where permitted by law and disclosed to callers, recordings or transcripts.

How we use it

We use your information to deliver the guide or service you asked for, provide and improve our marketing services, send invoices and contracts, respond to your questions, and send occasional practical tips. You can unsubscribe from marketing emails at any time using the link in any message.

Who we share it with

We do not sell your personal information. We share it only with the service providers we use to run our business — for example payment processing, email delivery, review management, analytics, and hosting — and only as needed to provide our services, or when required by law.

Text messages and mobile information

We collect your mobile number and text-message consent only when you choose to opt in. Submitting an inquiry or providing a phone number alone does not authorize text messages. With your permission, Four Frame Marketing may send inquiry follow-up, appointment messages, and client service updates. We record the consent wording, date, and signup source.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent is never shared or sold. We may use service providers solely to deliver messages on our behalf. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help, or email mary@fourframemarketing.com. Consent for Four Frame Marketing does not authorize messages from our client businesses.

Cookies

Our site uses cookies and similar technologies that are necessary for the site and client portal to work (for example keeping you signed in), plus basic analytics. You can block or delete cookies in your browser settings, though the portal may not function properly without them.

On our public marketing pages (not the client portal), we use the Meta Pixel to measure how our Facebook and Instagram ads perform. It shares page visits and form-submission events, plus browser and device details and Meta cookies, with Meta Platforms. We do not send your name, email, phone number, or SMS consent to Meta. The pixel does not load for visitors in the EU, EEA, UK, or Switzerland. You can opt out at any time by blocking third-party cookies, using your browser's tracking protection, or adjusting your ad preferences in your Facebook account settings, or by emailing mary@fourframemarketing.com.

How long we keep it

We keep client records, contracts, and billing history for as long as needed to run our business and meet legal and tax obligations. Prospect contact details are kept until you ask us to remove them.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you. Email mary@fourframemarketing.com and we will respond within 30 days.

Children's information

Our services are sold to schools and businesses, not to children, and our website is not directed to children. When we work with a school, any student information stays with the school — we do not collect student data, and any content we publish about students is provided and approved by the school.

Changes

If we update this policy we will change the date at the top of this page. See also our Terms of Service.